Shipping policy

 

Shipping Information

Thank you for choosing F. Guerra Deberry LLC. We are committed to delivering your order safely and efficiently.

Processing Time

Orders are prepared and dispatched within 2-4 business days from the date of purchase. During peak seasons or promotional periods, processing may take an additional 1-2 days. You will receive an email notification once your package leaves our facility.

Delivery Options

We ship exclusively within the continental United States. Shipping costs and estimated delivery windows are calculated based on your location and will be displayed at checkout before you complete your purchase.

Available carriers: USPS, UPS, FedEx (depending on destination and package specifications)

Tracking Your Order

A tracking link will be sent to your email address within 24 hours of shipment. This allows you to monitor your package's journey in real-time. Please check your spam folder if you don't see the tracking email in your inbox.

Delivery Timeframes

Once shipped, most orders arrive within 3-10 business days, depending on your location within the US. These are estimates only—actual delivery times may vary based on carrier performance, weather events, or unforeseen logistics issues.

Address Accuracy

Please double-check your shipping information before finalizing your order. F. Guerra Deberry LLC cannot be held liable for packages sent to addresses provided incorrectly by the customer. Address modifications after order placement may not be possible once the item has been dispatched.

Missing or Damaged Shipments

In the rare event that your package is lost in transit or arrives damaged, please reach out to us within 5 business days of the expected delivery date. We will initiate a claim with the carrier and work toward a resolution, which may include replacement or refund.

Undeliverable Packages

Packages returned to us as undeliverable due to incorrect addresses, multiple failed delivery attempts, or refusal of delivery may be subject to a restocking fee. Original shipping charges are non-refundable.

Contact Information

Questions about your shipment? We're here to help.

F. Guerra Deberry LLC
221 W. Poplar St.
San Antonio, TX 78212
Phone: 210-236-5000
Email: info@micaeneterprises.com

Our customer service team is available Monday through Friday, 9:00 AM - 5:00 PM CST.